Return Policy: We accept returns made within one week of receipt. Please call for a RMS number,
(Return Merchandise Serial Number). An RMS number is a necessary requirement for a return. There
will be a twenty five percent (25%) restocking/handling charge on returns, based upon the list price of the item
in our most recent catalogue. Please insure all returns for the full list amount. If any of the returned
items are damaged in shipping, you will have to collect insurance from the shipper. Refunds will not
include shipping charges.
Return Policy, Damaged Items: If you received damaged items from Beaux-Artes, we will send
replacements. If the damage was due to improper handling by the shipper, or poor packaging, we
require that you hold onto the damaged items and the packaging, as the shipper may want to inspect
them before issuing Beaux-Artes an insurance check.
Return Policy, Incorrectly Measured: Items returned because they were improperly measured or
ordered improperly without reading or understanding how items are sized will be subject to a 25%
restocking charge, and given a store credit. This credit can be used to re-order the correct size.
Return Policy, Custom Items: Orders that involve custom work, custom painting (not one of our
finishes), custom cutting, or custom additions cannot be cancelled, changed or returned. Filter Grilles cut to size,
Speaker Grilles with surrounds added, or any Grille painted in finishes other than Beaux-Artes standard finishes,
are considered custom items. ALL Recessed Chandeliers are considered custom items.
Making Changes to Orders: Orders can be cancelled or changed within 24 hours of entry, after that
it is too late.
Shipping and Handling: Most of our shipping is sent via FedEx Ground or UPS. Some of our larger
grilles are considered oversized and, therefore, assessed additional charges.
Receiving and Unpacking Merchandise: Immediately upon receipt, the boxes containing merchandise
shipped should be opened and all items inspected. Once inspected all items should be stored flat.
Sometimes items such as grilles may have a slight warp, that can be alleviated by laying the grille flat
on its back overnight, with a small weight placed on top.
Disputes: Any dispute that may arise from purchasing goods from Beaux-Artes, should be referred to the
credit card company used to pay for the purchase. American Express, Discover, Master Card and Visa
are all set up to hear and arbitrate disputes in a timely manner. If for any reason a dispute goes to court,
the agreed upon jurisdiction is Anne Arundel County, Maryland.
