Return Policy: We accept returns
made within one week of receipt. Please call for a RMS number,
(Return Merchandise Serial Number). An RMS number is a necessary
requirement for a return. There will be a twenty five
percent (25%) restocking/handling charge on returns, based upon the
list price of the item in our most recent catalogue. Please insure all
returns for the full list amount. If any of the returned items are damaged
in shipping, you will have to collect insurance from the shipper. Refunds
will not include shipping charges.
Return Policy, Damaged Items: If
you received damaged items from Beaux-Artes, we will send replacements.
If the damage was due to improper handling by the shipper, or poor packaging,
we require that you hold onto the damaged items and the packaging, as
the shipper may want to inspect them before issuing Beaux-Artes an insurance
check.
Return Policy, Incorrectly Measured: Items
returned because they were improperly measured or ordered improperly
without reading or understanding how items are sized will be subject
to a 25% restocking charge, and given a store credit. This credit can
be used to re-order the correct size.
Return Policy, Custom Items: Orders
that involve custom work, custom painting (not one of our finishes),
custom cutting, or custom additions cannot be cancelled, changed or
returned. Filter Grilles cut to size, Speaker Grilles with surrounds
added, or any Grille painted in finishes other than Beaux-Artes standard
finishes, are considered custom items. ALL Recessed Chandeliers are
considered custom items.
Making Changes to Orders: Orders
can be cancelled or changed within 24 hours of entry, after that it
is too late.
Shipping and Handling: Most of our
shipping is sent via FedEx Ground or UPS. Some of our larger grilles
are considered oversized and, therefore, assessed additional charges.
Receiving and Unpacking Merchandise: Immediately
upon receipt, the boxes containing merchandise shipped should be opened
and all items inspected. Once inspected all items should be stored flat.
Sometimes items such as grilles may have a slight warp, that can be
alleviated by laying the grille flat on its back overnight, with a small
weight placed on top.
Disputes: Any dispute that may arise
from purchasing goods from Beaux-Artes, should be referred to the credit
card company used to pay for the purchase. American Express, Discover,
Master Card and Visa are all set up to hear and arbitrate disputes in
a timely manner. If for any reason a dispute goes to court, the agreed
upon jurisdiction is Anne Arundel County, Maryland.
