Ordering Information

Order by Phone:  410-867-0790/301-855-4244  Monday - Saturday 8 a.m. to 7 p.m. ET

Order by Fax:  410-867-8004 (credit card orders only) Fax us your Purchase Order Form

Order on Our Website:  Purchase any of our products in our estore.

Order by Mail:  Please print the Purchase Order Form and mail to: 1012 South Creek View, Churchton, MD 20733
                      We will send you a confirmation and receipt by return mail.

Method of Payment:  We accept Visa, Mastercard, Discover, American Express, Personal Check or Money Order

Merchandise Availability:  Please allow four to five weeks for all of our products except our Recessed Chandeliers, 
                                      which take 6-8 weeks.  Our products are made to order and finished exclusively for you
                                      in the finishes you select.

Return Policy:  We accept returns made within one week of receipt.  Please call for a RMS number (Return
                      Merchandise Serial Number).  An RMS number is a necessary requirement for a return.  There will
                      be a twenty five percent (25%) restocking/handling charge on returns, based upon the list price of the item
                      in our most recent catalogue.  Please insure all returns for the full list amount.  If any of the returned
                      items are damaged in shipping, you will have to collect insurance from the shipper.  Refunds will not
                      include shipping charges. 

Return Policy, Damaged Items:  If you received damaged items from Beaux-Artes, we will send replacements.  If
                      the damage was due to improper handling by the shipper, or poor packaging, we require that you
                      hold onto the damaged items and the packaging, as the shipper may want to inspect them before
                      issuing Beaux-Artes an insurance check.

Return Policy, Incorrectly Measured:   Items returned because they were improperly measured or ordered improperly
                     without reading or understanding how items are sized will be subject to a 25% restocking charge, and
                     given a store credit. The store credit can be used to re-order the correct size.

Return Policy, Custom Items:  Orders that involve custom work, custom painting (not one of our finishes), custom
                     cutting, or custom additions cannot be cancelled, changed or returned.  Filter grilles, cut to size, 
                     speaker grilles with surrounds added, or any grille painted in finishes other than Beaux-Artes standard
                     finishes, are considered custom items.

Making Changes to Orders:  Orders can be cancelled or changed within 24 hours of entry, after that it is too late.
 
Shipping and Handling:  Most of our shipping is sent via FedEx Ground or UPS.  Some of our larger grilles are
                                   considered oversized and, therefore, assessed additional charges.

Order Confirmation:  Orders are generally confirmed by e-mail at the time the order is processed and paid for.
                               A target ship date is usually included with this confirmation.

Receiving and Unpacking Merchandise:  Immediately upon receipt, the boxes containing merchandise shipped
                      should be opened and all items inspected.  Once inspected all items should be stored flat.  Sometimes
                      items such as grilles may have a slight warp, that can be alleviated by laying the grille flat on its
                      back overnight, with a small weight placed on top.

Resolutions:  Any dispute that may arise from purchasing goods from Beaux-Artes should be referred to the credit
                      card company used to pay for the purchase.  American Express, Discover, Master Card and Visa
                      are all set up to hear and arbitrate disputes in a timely manner.  If for any reason a dispute goes
                      to court, the agreed upon jurisdiction is Anne Arundel County, Maryland.